* Reception
In charge of the check-in registration for the guests, providing services, such as guest room-changing and stay-in extension, etc., in 24 hours;
Service line: 5101
* Reservation
Provide 24-hour guestroom reservation. The check-out time is 12:00 a.m. and half-day room rate shall be paid for the check-out from 12:00 to 18:00. Whole day room rate shall be paid for the check-out after 18:00.
Service line: 5105
Reservation hotline: 0531-85198198, 0531-85198199
* Inquiry
Providing 24-hour inquiry service.
Service line: 5102
* Cashing/currency exchange
Providing 24-hour settlement, check-out, currency exchange service; accepting main credit cards, such as Great Wall Card, Peony Card, Long Card, Jinsui Card, Pacific card, US American Express Card, VS Mastercard, etc.
Service line: 5103
* Concierge department
Providing golden-key service for you, including the commission agency services, such as renting, shopping, mailing, receiving, sending, luggage storage and transportation, taxi reservation and message-leaving, etc.
Service line: 5124
* Consignation of valuables
The reception is provided with safe box, providing 24-hour free service of consigning the valuables for the guests. The service line: 5101
* Ticket service
Providing reservation and purchase service of air ticket and train ticket for you,
Service time: 8:00--20:00
Service line: 5126
* Business center
Provide typing, reprography, fax-receiving and sending, computer renting, net-surfing, mailing service, interpretation, translation and full-time secretary service for you.
Service time: 7:00--23:00
Service line: 5126
* Assistant manager of the lobby
Provide 24-hour service for inquiry, explanation, suggestion and requirement; help to handle complaint and try best to provide you with excellent service.
Service line: 5128
The administrative floor of Shandong Hotel has been modified and perfected; the guestroom is provided with LCD computer, large-screen Sharp LCD wall TV; the bedclothes and towels are all arranged according to national standard, and direct drinking water equipment which meets the water quality requirement is arranged in the bathroom. All the guestrooms are provided with daily necessities, such as electric iron, which further improves the comfortable and luxurious degree of the room. At the same time, the administrative lounge with luxurious decoration and graceful environment provide convenience for you check-in and check-out procedure, being an ideal place for your business negotiation and meeting. We are expecting your presence with enthusiasm and considerate services.
- 1. Service items and preferential measures:
The administrative lounge handles check-in and check-out procedures; drinks (fruit beverage) will be given when checking in.
All the guests that checks in the administrative lounge can enjoy the buffet breakfast, afternoon tea, happy time and casual meal in the 17th floor administrative lounge for free.
- 2. Administrative lounge business hours:
Buffet breakfast 6:30--10:00
Afternoon tea 15:00--17:00
Casual meal 18:00--20:00
Happy time 17:00--17:30
During the “happy time?two cups of cocktails will be presented and you can select any one of them; except in the “happy time?period, before 20:00 we only provide soft drinks, such as coffee, tea and fruit drinks; after 20:00, we can provide you with alcoholic beverages but the guests shall pay for them (four small dishes that go with the wine will be provided for free).
- 3. During the stay, two shirts can be laundered for free for each guestroom. (excluding dry cleaning).
- 4. The check-out time can be extended to 15;00 (based on the guest room renting conditions).
- 5. The guests can use broadband net-surfing for 30 minutes for free each day at the business center in the administrative lounge.
- 6. The negotiation tea house in the administrative lounge can be used for free (the expense of tea and coffee will be calculated separately).
- 7. Provide newspapers and magazines for free.
- 8. Receiving fax for free.
- 9. Provide shoe-shining for free.
Business hours of the administrative lounge: 6:30 - 23:00
Telephone: 86-531-82958888-1751
Fax: 86-531-85198190
Business center